Get in touch

Email support@sweetassim.co.nz for anything - order issues, setup help, refund requests, or just feedback. Include your order number and device model if it's about a specific eSIM; we'll usually reply within 2 business days.

Before you email

Two things solve most questions faster than waiting on a reply: the setup guide for installing and activating your eSIM, and troubleshooting for the common "no data after landing" and "QR won't scan" fixes.

Refunds

For a refund request specifically, see the refund policy first - it covers what qualifies and how quickly approved refunds land back on your card.

Who you're talking to

SweetAsSIM is a service of Rapid Roam (NZBN 9429048418478), a small team operating out of New Zealand - see About for the full story.